Returns & Exchanges

Paisley Pop Shop is committed to ensuring your satisfaction with any merchandise you have ordered from us. 

Before you return a Paisley Pop jewel, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional gold jewelry artisans in Jammu Kashmir, resulting in each product being unique and slightly different from each other. The stones also tend to vary slightly in color tone or shape and size due to their natural origin.

All our products go through a three-step quality check program before shipping. We only accept Exchange on a product up to the same value or above if there is any size issue, damage in transit, or if the product is not as per the personal liking of the customer.

  • Nose rings or Nose pins are not exchangeable due to hygiene reasons under any circumstances.
  • For bangles, please pick the correct size prior to placing your order. A size smaller or larger is subject to availability and may need to be made on order if unavailable. There is a likelihood that some designs may be discontinued or cannot be customized. Please discuss such concerns with our WhatsApp team for more clarity prior to placing an order or refer to the size guide for a rough estimate.

    Exchange and Return / cancellation is not applicable on products delivered outside of India.

    In case of an international consignment, under any circumstances of damage, like opening of a link or any breakage, we suggest that you make use of the extra links and wires that are packaged along with the product.

    It is the least of our intention to put you through any trouble but sometimes such situations may arise due to opening of packages at the time of customs-checking irrespective of how carefully the package may have been packed. Unfortunately, situation like such is beyond our control.

    In case, if you are unable to repair it at your end, it is advised that the piece is either carried or sent across with someone travelling to India (packaged safely). Please do not ship the product through any logistics service.
    We will try to provide you with the best resolution possible at our end for any concern that you may have with respect to your product / delivery to the best of our capabilities.

    STEPS TO MAKE AN EXCHANGE (only valid for shipments delivered within India):

    Please inform us within 3 days / 72 hours of receipt of order. You must email at with live images of the product with original packaging and genuine reason for exchange.

  • Please mention your name, contact number, address and order number in the email.
  • The product should be shipped back to us the same / next day after confirmation of exchange, valid tracking details/docket ID should be provided for the same, with the dispatch date mentioned on it.
  • The product should be packed carefully in its original packaging with all the related things that were received at the time of delivery along with the bubble wrap.
  • Shipping charges for the return has to be borne at the customer’s end.
  • Once the product is received at our head office. The product will undergo a quality check. A credit note will be issued, against which you can purchase something within 1 year of exchange.
  • Pls Note: The shipping charges for the new product picked in exchange would be free.

    We do not have a money refund policy.

You can e-mail us at if you have any queries on our return or exchange policy.

All international orders are non-refundable. 

All Custom Duties/Charges Shall Be Borne by the Customer

Merchandise bought on Discount:

Products purchased under any promotional offer or sale cannot be exchanged or returned.

Modification of Terms and conditions of Returns & Exchange policy: may at any time modify the User Agreement without any prior notification.

No exchange or return requests shall be accepted on customized and fine silver made to order products.